Terms of service

These Terms of Service (hereinafter, General Conditions) govern the purchase process of the products offered by The Finest Group S.L. in the catalogue available on its website thecreamheroes.com.

The General Conditions bind THE ENTITY and the buyer (Client), granting both parties a series of rights and obligations from the moment the Client places and accepts an order through this website. Their acceptance is essential in order to formalize any order. Therefore, the Client must read these conditions carefully.

These General Conditions will be governed by the provisions of current legal regulations.

1. PARTIES

SELLING COMPANY
The Finest Group S.L., owner of the website: thecreamheroes.com

• Business name: The Finest Group S.L.
• Address: Valencia, 29 Entlo. 2ª – 08015 Barcelona (Spain)
• Tax ID (CIF): B42756262
• Contact:
• Email: creamheroes@thefinestgroup.es

CLIENT

Purchasing our products implies full and unreserved acceptance of these conditions, as well as of the Legal Notice and Privacy Policy on the website, which, together with the order placed by the Client, constitute the contract between the Client and The Finest Group S.L.

For the purposes of this contract, “buyer” or “client” shall refer to the purchasing party. References to “consumer” apply only to buyers who qualify as such under applicable law.

To make a purchase, the client must provide all requested information. This website is compatible with most internet browsers, but the device must be configured to accept cookies, especially to manage registration, purchase processing and payments. The client declares that all information provided during the registration and purchase process is complete, truthful, and up to date.

The client also declares to be of legal age and fully capable and authorized to contract under the laws that apply, and to accept the obligations of these conditions, either on their own behalf or representing an entity or company.

TERRITORY

The Finest Group S.L. operates through this website only within Spanish territory, understood exclusively as the Iberian Peninsula and the Balearic Islands, and excluding: Canary Islands, Ceuta, and Melilla. The use of this website and any purchases made through it are deemed to have been made in Spain and are therefore subject to Spanish laws and regulations. The Finest Group S.L. does not accept or deliver orders outside the aforementioned territory.

This does not exclude the possibility of expanding our services to these areas in the future, in which case the change will be announced in advance on the website.

OFFER AND ACCEPTANCE

Product Description

Each product has a detailed listing including description and price (with VAT). Descriptions are based on the Cream Heroes catalogue. The photographs, graphics, icons, videos, trade names, and distinctive signs shown are for informational purposes and may not be exhaustive. Images may differ slightly from the actual product; in such cases, the written description shall prevail.

Stock availability is indicated. If the product is unavailable after purchase, The Finest Group S.L. will notify the User of a full or partial cancellation and issue a refund if applicable.

Price

The final price is the one shown at the time of purchase, once payment method and delivery location are chosen. If a pricing error is detected, we will notify the customer and offer the option to reconfirm or cancel the order.

Prices include VAT or applicable taxes and are in euros (€). Unless otherwise stated, prices exclude shipping, handling, packaging, insurance, or any additional services. These costs are shown separately during checkout.

The Finest Group S.L. may change prices or remove discounts or codes at any time, but these changes will not affect confirmed orders. Products are billed at the valid price at the time of purchase, except in cases of obvious typographical errors.

Acceptance of the Offer

The contracting procedure and pre-contractual information are in Spanish and will be conducted in this language unless otherwise indicated.

Steps to Purchase:

1. Click on “Your Order” in the top right of the website.
2. Review your cart summary. Remove any items if needed. Click “Checkout”.
3. Enter shipping details and click “Continue to Shipping”.
4. Select shipping method and review itemized prices, taxes, and shipping. Click “Continue to Payment”.
5. Select payment method, billing address, and complete the order.

For questions about orders, contact: info@thecreamheroes.com or +34 932 650 878.

PAYMENT

Payments accepted: Visa, MasterCard, American Express, Diners Club, and PayPal. Transactions are secured through certified systems. The Finest Group S.L. does not access your payment details.

Orders are not processed until full payment is received. Once processed, a confirmation email with purchase details is sent within 24 hours.

If payment is not authorized, we are not liable for delay or non-delivery.

An invoice will be sent via email if requested by the user. It is issued to the name on the order. Only the contract holder may request a duplicate invoice.

In the case of unauthorized or fraudulent charges, the user must contact us immediately. Refunds will be issued quickly, although The Finest Group S.L. may request documentation such as proof of report or card cancellation. If the charge was made by the cardholder, The Finest Group S.L. may claim damages for cancellation.

SHIPPING

The client must specify a delivery address. We recommend providing an address where delivery can be received during business hours.

Shipping area: Spain (Peninsula and Balearic Islands only – we do not ship to: Canary Islands, Ceuta, Melilla, or Gibraltar).

Shipping is handled by Correos Express. Customer service: 900 122 333 / 913 277 020.

Any address changes after order confirmation must be communicated immediately. If the order is already shipped, changes may incur a fee.

Orders are usually delivered within 24–48 hours, excluding high-demand seasons, weekends, or holidays. Any delay will be communicated via email.

RETURNS AND REFUNDS

The user has 14 calendar days from receipt of the product to cancel the purchase. Return shipping costs are borne by the user.

To be eligible:

• Items must be in original condition with all packaging and materials.
• Use the original box or a similar one.
• Include proof of purchase and mark the items and reason for return.

Procedure:

1. Email creamheroes@thefinestgroup.es to request a return and receive the Return Form.
2. Complete and include the form in the return (send a copy by email too).
3. Return the item to:
   Calle Garraf 6-8, nave 38, 08759 Vallirana (Barcelona)
   Returns must be made within 14 calendar days of cancellation notice.

Questions? Contact: creamheroes@thefinestgroup.es or +34 932 650 878.

Refunds

If all conditions are met, a refund will be issued via the same payment method, excluding return shipping. Products not returned in original condition or without meeting requirements will not be refunded.

Partial returns result in partial refunds. We may retain the refund until goods are received.

Defective Products

Refunds apply to defective or incorrect products. The user must follow the return procedure, and The Finest Group S.L. will cover shipping costs in these cases.

INTELLECTUAL PROPERTY

The user agrees not to violate copyrights, trademarks, logos, images, or other intellectual property owned by The Finest Group S.L. or third parties.

Public content about Cream Heroes or The Finest Group S.L. on the website is legally protected. Copying, transferring, or using this content beyond promotional intent is not allowed without written consent.

MODIFICATIONS

The Finest Group S.L. reserves the right to modify the website, its content, availability, presentation, or these conditions, prices, and fees at any time.

Continued use after updates constitutes acceptance. The date of changes will be published and users will be notified via electronic means. Upon receiving the update, users may choose to terminate the contract or continue using the site.

GOVERNING LAW

These Terms of Service shall be governed and interpreted in accordance with Spanish law. Disputes will be submitted to the competent courts as defined under applicable consumer protection laws.

Additionally, users may resolve disputes through the platform launched by the European Commission under Article 14.1 of Regulation 524/2013 for online dispute resolution.

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage